BridgePoint Technologies, Inc. (“BridgePoint”, “we”, “our”, or “us”) owns and operates the Digital Work Order mobile application (“Digital Work Order” or “App”). We are deeply committed to protecting the privacy and security of our users’ Personal Information (as defined below) and to handling all data with the utmost responsibility. This Privacy Policy (“Policy”) governs the collection, use, protection, and disclosure of information through Digital Work Order and related services, including any websites, online services, or correspondence associated with downloading, registering, activating, updating, or using the App (collectively, “Services”).
This Policy explains:
The types of information we collect from you (“User”, “you”, or “customer”) when you use Digital Work Order or interact with our Services.
How we collect, use, maintain, protect, and disclose that information.
Your rights and choices regarding your information.
By downloading, accessing, or using Digital Work Order or our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with this Policy, including the use of anonymized data for AI training as described in Section 3, please do not use the App or Services. We may update this Policy periodically by posting a revised version on our website or within the App, with the updated date noted above. Your continued use of the App or Services after such changes constitutes your acceptance of the updated Policy.
We take user privacy seriously and limit our data collection to only what is necessary to provide and improve Digital Work Order and its Services. We may collect the following types of information:
Personal Information is information that can be used to identify you, such as:
Name, email address, or phone number (e.g., provided during account registration).
User-created username or account credentials.
Non-Personal Information does not directly identify you, such as:
Usage data (e.g., features used, time spent in the App).
Device information (e.g., device type, operating system, browser type).
Internet connection details (e.g., IP address, internet service provider).
Statistical or aggregated data about user behavior, such as search queries, usage patterns, or preferences.
We may collect location information to enhance the functionality of Digital Work Order and provide location-based services, such as optimizing work order assignments or tracking service delivery locations. This includes:
Precise Location Data: If you grant permission, we may collect precise geolocation data (e.g., GPS coordinates) from your device when the App is in use. This data is used to provide features like mapping work order locations or routing optimization.
Approximate Location Data: We may collect approximate location data (e.g., derived from your IP address or network information) to improve service delivery and analytics.
How We Collect Location Data: Location information is collected only with your explicit consent, which you provide by enabling location services on your device. You may disable location access at any time through your device settings, but this may limit certain App functionalities.
Use of Location Data: Location data is used solely to provide and improve App features, such as assigning work orders to nearby personnel or analyzing service efficiency. We do not share precise location data with third parties except as described in Section 4.
Any content, data, or materials you voluntarily upload or provide through Digital Work Order (“Content”) remains your property. By providing Content, you grant BridgePoint a worldwide, irrevocable, perpetual, fully-paid, non-exclusive license to use, store, and process such Content solely as necessary to operate Digital Work Order, provide the Services, and comply with legal obligations.
We collect information:
Directly from you: When you provide it, such as during account registration, completion of dynamic forms, or customer support inquiries.
Automatically: Through technologies like cookies, web beacons, or analytics tools as you interact with Digital Work Order or our Services. Cookies are small data files stored on your device to enhance functionality and track usage. You may not disable cookies if you wish to use the App, as they are essential for its operation.
Location Data: Through device permissions for GPS or network-based location services, with your explicit consent.
Our Services are hosted in the United States. By using Digital Work Order, you consent to the transfer, storage, and processing of your information in the United States, which may have different data protection laws than your country of residence.
We use the information we collect solely for purposes necessary to operate Digital Work Order and provide a secure, high-quality user experience, including:
To deliver, maintain, and improve Digital Work Order and its Services.
To personalize your experience and provide relevant content.
To provide customer support.
To communicate with you about your account, updates, or service-related announcements (e.g., policy changes).
To analyze usage patterns to enhance App performance and functionality.
To comply with legal obligations or protect the rights, property, or safety of BridgePoint, our users, or others.
To enable location-based features, such as assigning work orders to nearby personnel or optimizing service routes, using location data as described in Section 2.c.
To improve our Services and develop advanced features, we use anonymized, aggregated, or de-identified data derived from your use of Digital Work Order, including anonymized location data, to train our artificial intelligence models. This data is stripped of any personally identifiable information and cannot be linked back to you. Such use is essential to enhancing the functionality, performance, and user experience of Digital Work Order and related services. By using Digital Work Order or our Services, you consent to the use of your anonymized data for AI training. If you do not consent to this practice, please do not use the App or Services.
We do not use your information for purposes unrelated to the operation of Digital Work Order or Services unless we have your explicit consent.
We prioritize user privacy and do not share your Personal Information, including location data, with any third parties, except in the following limited circumstances:
Internal Delivery Personnel: Your information, including location data, may be visible to our internal delivery personnel, such as programmers, database administrators (DBAs), project managers, and testers, as necessary to develop, maintain, and operate Digital Work Order and its Services.
Legal Compliance: We may disclose information, including location data, to comply with applicable laws, court orders, or government requests, or to enforce our terms and conditions.
Business Transfers: In the event of a merger, acquisition, or sale of BridgePoint’s assets, your information, including location data, may be transferred to a successor entity, subject to this Policy.
With Your Consent: We may share information, including location data, for purposes you explicitly authorize.
We do not share non-identifiable, aggregated data (e.g., usage statistics or anonymized location data) with any third parties for analytics or AI training purposes. We do not share your Personal Information with third parties for their marketing purposes at all. California residents may request information about disclosures to third parties for direct marketing under California Civil Code § 1798.83 by contacting us as outlined in Section 9.
We are committed to protecting your Personal Information, including location data, and have implemented robust, industry-standard measures to prevent unauthorized access, alteration, disclosure, or destruction, including:
Encryption of data during transmission using SSL/TLS protocols.
Storage of sensitive information, including location data, on secure servers behind firewalls.
Regular security assessments and updates to our systems.
Despite these measures, no internet-based service is completely secure. We cannot guarantee the absolute security of your information, and any transmission is at your own risk. You are responsible for maintaining the confidentiality of your account credentials and should not share them with others. Notify us immediately at support@toodlebox.com if you suspect unauthorized access to your account.
We respect your control over your Personal Information, including location data. You may:
Update or Correct Information: Modify your account details or contact us to correct inaccurate information.
Opt-Out of Communications: Unsubscribe from non-essential emails (e.g., promotional messages) using the unsubscribe link in our emails. Note that you cannot opt out of essential communications (e.g., account or service updates) without deactivating your account.
Control Location Data: Disable location data collection through your device settings. Note that disabling location services may limit certain App functionalities, such as location-based work order assignments.
Deactivate Your Account: Contact us to deactivate your account, after which we will delete or anonymize your Personal Information, including location data, except as required by law or for legitimate business purposes (e.g., record-keeping).
To exercise these rights, contact us at 890-368-2981 or support@toodlebox.com. We will respond to reasonable requests within 30 days, though some changes may require additional processing time.
Digital Work Order is not intended for children under 13 (or under 18 without parental/guardian consent). We do not knowingly collect Personal Information, including location data, from children under 13 (or 18 without consent). If we learn that we have collected such information, we will promptly delete it. If you believe we have inadvertently collected information from a child, please contact us immediately at support@toodlebox.com.
Digital Work Order is operated in the United States. If you access the App from outside the United States, you acknowledge that your information, including location data, will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using Digital Work Order, you consent to this transfer and processing.
If you have questions, concerns, or believe we have not adhered to this Policy, please contact us at:
Phone: 890-368-2981
Email: support@toodlebox.com
Mail: BridgePoint Technologies, Inc., 122 Eisenhower Lane N, Lombard, IL 60148
We are committed to resolving any issues promptly and transparently to maintain your trust.
At BridgePoint, user privacy is a core value. We go beyond legal requirements to ensure your Personal Information, including location data, is handled with care, transparency, and respect. This Policy is designed to provide clear, enforceable guidelines for our data practices, minimizing risks to your privacy and ensuring compliance with all applicable laws. By using Digital Work Order, you can trust that we prioritize your privacy at every step.